Support

Before you email

To help us resolve your issue faster, please include:

• The email address on your Menaks account.
• The store domain you're working with (e.g. your-store.myshopify.com).
• A short description of what you expected and what happened, plus a screenshot if possible.

Common questions

• Connecting a store — open Menaks, go to "My Stores", and connect your store. You can disconnect it any time from the same place.
• Generating a page — paste a product URL, add optional notes, choose a language, and start. Generation usually takes a few minutes.
• Publishing — review the result, then publish it to the connected store you selected. Always review the content before publishing.
• Account & password — use "Forgot password" on the sign-in screen to reset your password by email.
• Billing — paid plans, where applicable, are billed through your store account; there is no separate payment step.

Data & privacy

For how we handle your data, account deletion, and your rights, see our Privacy Policy. For the rules of using the service, see our Terms of Service.

Technical & emergency contact

For technical, API, or urgent operational issues, email support@menaks.com with "urgent" in the subject line. This inbox is monitored by the Menaks team directly.